“At Carer For Life, we are committed to providing high-quality services while respecting your privacy. This Privacy Policy explains how we manage any personal information collected through our website or directly from you. By providing us with your personal information, you acknowledge that you have had the opportunity to read and understand this Privacy Policy and agree to its terms. If you do not wish to provide personal information, you may choose not to do so.

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure, and dispose of personal information. You can find more information on the APPs at the Office of the Australian Information Commissioner: www.oaic.gov.au.

1. Types of Personal Information Collected
   The personal information we collect is outlined on our website and may include your name, address, email, phone number, and other information relevant to providing our services. If we receive your personal information from a third party, we will treat it in accordance with this Privacy Policy.
2. Collection and Use of Personal Information
   We collect personal information primarily to provide services to you, communicate with you, maintain internal records, and occasionally for marketing purposes. We may also use your information for purposes closely related to these, where you would reasonably expect such use. You can opt out of marketing communications at any time by contacting us in writing.
3. Disclosure of Personal Information
   We may disclose your personal information in the following circumstances:

• To third parties where you have provided consent; and
• Where required or authorised by law.

4. Security of Personal Information
   We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. When your personal information is no longer required for the purpose it was collected, we will take steps to destroy or permanently de-identify it. Client records are generally retained for a minimum of 7 years.
5. Access to Your Personal Information
   You have the right to access and update your personal information, subject to certain exceptions. Requests can be made in writing. While there is no fee to access your information, an administrative fee may apply if you request a copy. For security purposes, we may ask you to verify your identity before releasing your information.
6. Maintaining the Quality of Your Personal Information
   We aim to ensure that your personal information is accurate, complete, and up-to-date. If you notice any inaccuracies or changes in your information, please notify us promptly so we can update our records and continue providing quality services.
7. Policy Updates
   This Privacy Policy may be updated from time to time and is always available on our website.
8. Privacy Policy Complaints and Enquiries
   If you have any questions or concerns about this Privacy Policy, or if you wish to make a complaint, please contact us directly.”